Diploma in IT Enabled Customer Interaction - DCI

(Total Credits: 16)

 

1st Semester

CODE NO NAME OF THE COURSE CREDITS
DI 01 Basic of Computers 4
DI 02 Call Center Management 4
DI 03 Business Communication 4
DI 04 Cultural Sensitization & Accent Neutralization  2
DI 05  Customer Interaction
DI 06 Management Skills and Professional Effectiveness 2

             Total Credits

16

 

 

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Eligibility: 10+2 or Equivalent / 3 Years Diploma from a Technical board. The Candidates have to clear and entrance test to be conducted at the study centers.

 

 


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